Return & Exchange Policy for Ericlamontapparel
At Ericlamontapparel, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a simple return and exchange process as outlined below. Please review this policy carefully to ensure your return or exchange is eligible.
Return Policy
1. Eligibility for Returns
•Items must be returned within 30 days of the delivery date.
•Items must be unused, unwashed, and in their original condition, with tags and packaging intact.
•Certain items may be marked as final sale and are not eligible for returns or exchanges. Please check the product description before purchasing.
2. Non-Returnable Items
•Gift cards, promotional items, and final sale items are not eligible for returns.
3. Return Process
•To initiate a return, please contact our customer support at [email protected] with your order number and reason for the return.
•We will provide you with a return authorization and instructions for shipping the item back.
•You are responsible for return shipping costs, unless the item was defective or incorrect upon arrival.
4. Refunds
•Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
•Approved returns will be refunded to your original payment method within 5-7 business days.
•Shipping fees are non-refundable unless the return is due to an error on our part.
Exchange Policy
1. Eligibility for Exchanges
•Items are eligible for exchange within 30 days of the delivery date.
•Exchanges are only available for the same item in a different size or color, subject to stock availability.
2. Exchange Process
•To initiate an exchange, please email [email protected] with your order number, item details, and the preferred size or color.
•If the requested item is available, we will reserve it and provide instructions for returning the original item.
•You are responsible for shipping costs on exchanges, except when the item is defective or incorrect upon arrival.
Defective or Incorrect Items
If you received an incorrect or defective item, please contact us at [email protected] within 7 days of receipt with your order number and a photo of the item. We will provide a prepaid return label and promptly replace or refund the item.
Important Notes
•Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
•Processing Time: Please allow up to 10 business days for us to process your return or exchange once the item is received.
•Original Payment Method: Refunds will be issued to the original payment method. We cannot provide refunds to alternative accounts or cards.
Contact Us
If you have any questions regarding our Return & Exchange Policy, please contact:
Ericlamontapparel
1556 W Court St, Los Angeles, CA 90026, USA
Phone: +1 (323) 318-0742
Email: [email protected]
Ericlamontapparel is committed to providing a smooth and fair return and exchange process, ensuring customer satisfaction with every purchase.